Frequently Asked Questions
Everything you need to know about Brine. Can’t find what you’re looking for? Just ask!
🤔 What is Brine?
Brine is a comprehensive aquarium service management platform designed specifically for aquarium maintenance professionals. It helps you manage clients, schedule services, track water tests, and generate professional reports — all from one simple interface.
⚡ Do all plans have the same features?
Yes! Every plan includes the complete Brine feature set — water testing, professional reports, photo storage, task automation, mobile access, everything. The only difference between plans is the number of client accounts you can manage. No feature restrictions, ever.
💳 How does billing work?
Super simple! All plans include every Brine feature — you only pay for the number of client accounts you need. You can upgrade or downgrade your plan at any time with just a few clicks, and billing is automatically prorated. No feature restrictions, no hidden fees.
🏢 What counts as a client account?
An account represents one of your clients. Each client account can have multiple tanks, unlimited service records, photos, water test results, and reports. Think of it as one business relationship — no matter how many tanks they have.
🎁 Can I try Brine for free?
Absolutely! Our free plan includes 1 client account with every single feature — water testing, professional reports, photo storage, task automation, the works. This lets you test the complete platform with one of your best clients. No credit card required, no time limits, no feature restrictions.
⬆️ How do I upgrade my plan?
Super easy! You can upgrade your plan anytime from your dashboard or the pricing page. Changes take effect immediately, and you will only pay the prorated difference for the current billing period. Downgrading is just as simple.
📊 What happens to my data if I cancel?
Your data remains safe and accessible. If you cancel a paid plan, you will automatically move to the free plan and can continue using Brine with 1 account. Need to export your data? Just reach out to our support team — we will help you get everything you need.
🆘 Do you offer customer support?
Yes! All plans include friendly email support. Pro and Enterprise plans get priority support with faster response times (usually within 4 hours). Everyone gets the same great features — the only difference is how quickly we respond to your questions.
📱 Can I use Brine on mobile devices?
Absolutely! Brine works perfectly on phones and tablets. You can take photos, record water tests, and update service records directly from your mobile device while at client sites. Everything syncs automatically when you get back online.
🔒 How secure is my data?
We take security very seriously. All data is encrypted during transmission and storage using industry-standard protocols. We regularly backup all data to multiple secure locations and follow best practices for data protection. Your client information is always safe.
🔗 Can I integrate Brine with other tools?
Yes! We offer data export capabilities on all paid plans, making it easy to work with your existing accounting software, CRM systems, and other business tools. Need something specific? Contact us — we are always looking to add helpful integrations.
📈 Will Brine help me grow my business?
Definitely! By automating routine tasks, streamlining your workflow, and providing professional reports, Brine frees up your time to focus on acquiring new clients and providing better service. Many users report saving 5-10 hours per week.
🔄 Can I import my existing client data?
We can help you migrate your existing client data. Contact our support team with details about your current setup, and we will work with you to make the transition as smooth as possible. We want you to hit the ground running!
Still have questions?
Our friendly support team is here to help you get the most out of Brine. We typically respond within a few hours and love helping aquarium professionals succeed.
📧 Contact Support✨ Usually respond within 4 hours